After updating to Android 17, owners of Pixel smartphones from series 7–10 have encountered an unexpected problem: the phone connects to the home Wi-Fi network, shows a connection, but apps refuse to work over the internet. Pages load, messages send — only when mobile data is enabled. As soon as you switch exclusively to Wi-Fi, apps freeze or show a network error.
What's happening
Based on widespread user reports, the issue primarily affects Google apps, though not all of them. The phone sees the network and is technically connected to it, but traffic doesn't pass through.
Possible causes
— IPv6 support is disabled on your home router — Android 17 appears to have become more dependent on this protocol.
— Network settings conflict after installing the update.
— A bug in Android 17 itself that Google hasn't fixed yet.
How to try fixing it yourself
1. Check other devices on the same Wi-Fi. If your computer or a second phone works normally, the problem is on your smartphone's side or in its settings.
2. Enable IPv6 on your router. Access the router settings through a browser (usually 192.168.0.1 or 192.168.1.1), find the "Internet" or "WAN" section and make sure IPv6 is enabled. The location of this setting depends on your router model.
3. Forget the network and reconnect. Open "Settings" → "Wi-Fi", tap your network and select "Forget". Then reconnect by entering the password.
4. Reset your phone's network settings. Go to "Settings" → "System" → "Reset" → "Reset network settings". Personal data won't be deleted, but Wi-Fi, Bluetooth and mobile network settings will be reset.
5. Check for security updates. Open "Settings" → "About phone" → "System update". Google will most likely release a patch — install updates as soon as they're available.
6. As a temporary measure, manually switch between Wi-Fi and mobile data until an official fix is released.
Why it's important to fix this quickly
Constantly working through mobile internet means burning through your data plan quickly and draining the battery faster than normal. This isn't normal operation for a phone with current firmware.
If nothing helped
When all steps have been completed and Wi-Fi in apps still doesn't work — the issue may run deeper: corrupted system settings or problems with the wireless module. Come in for free diagnostics at iClub.pro: Novosibirsk, Kommunisticheskaya St., 35. Our technicians will check the network modules and restore Wi-Fi to normal operation without data loss.