After updating to Android 17, owners of Pixel 7–10 series smartphones have encountered an unexpected issue: the phone connects to the home Wi-Fi network and shows a connection, but apps refuse to work over the internet. Pages load and messages send only when mobile data is turned on. As soon as you switch exclusively to Wi-Fi, apps freeze or throw a network error.

What is happening

Judging by widespread user reports, the issue mainly affects Google apps, though not all of them. The phone sees the network and is technically connected to it, but traffic does not pass through it.

Possible causes

— IPv6 support is disabled on the home router — Android 17 seems to have become more dependent on this protocol.

— Network settings conflict after installing the update.

— A bug in Android 17 itself that Google has not yet fixed.

How to try fixing it yourself

1. Check other devices on the same Wi-Fi. If a computer or a second phone works fine, the problem is on your smartphone's side or its settings.

2. Enable IPv6 on your router. Log into your router's settings via a browser (usually 192.168.0.1 or 192.168.1.1), find the "Internet" or "WAN" section, and make sure IPv6 is enabled. The location of this setting depends on the router model.

3. Forget the network and reconnect. Open "Settings" → "Wi-Fi", tap on your network, and select "Forget". Then reconnect by entering the password.

4. Reset your phone's network settings. Go to "Settings" → "System" → "Reset" → "Reset network settings". This will not delete personal data, but Wi-Fi, Bluetooth, and mobile network settings will be reset.

5. Check for security updates. Open "Settings" → "About phone" → "System update". Google will likely release a patch — install updates as soon as they are released.

6. As a temporary measure, switch between Wi-Fi and mobile data manually until an official fix is released.

Why it is important to solve this quickly

Constantly working via mobile internet means quickly consuming your data package and draining the battery faster than usual. This is not a normal operating mode for a phone with the latest firmware.

If nothing helped

If all steps have been completed and Wi-Fi in apps still doesn't work, the issue might be deeper: corrupted system settings or problems with the wireless module. Come for diagnostics to iClub Service: Novosibirsk, 35 Kommunisticheskaya St. Our technicians will check the network modules and restore Wi-Fi to normal operation without data loss.