When you need an unlock after a scam

Scammers have gained access to your Apple ID — via a phishing link, a fake "support" phone call, or a password they tricked you into revealing — and have locked your iPhone: they changed the password, enabled Lost Mode, and are demanding money to unlock it. We will help you officially regain access to your device.

For owners with documentation only

  • We perform unlocks only for the owner of the iPhone.
  • You must provide proof of purchase for the device: a receipt, invoice, or contract.
  • We do not unlock found devices, devices bought second-hand without documentation, or devices that do not belong to you.

If you are unsure whether your documents are sufficient, please message our manager before visiting — we will check them in advance.

How the unlocking process works

  1. We verify your documents and the condition of the device.
  2. We agree on the cost based on our price list and the turnaround time.
  3. We perform the unlock — starting from 1 hour.
  4. We will provide tips on how to secure your Apple ID so this doesn't happen again.

What to do right now

  • Do not send money to the scammers — this does not guarantee an unlock.
  • Change your passwords for email, banking, and messaging apps if you entered them on suspicious websites.
  • Call your bank if you provided card details or SMS codes.
  • Save the correspondence and the scammers' phone numbers — they will be useful for a police report.