Devices brought in most frequently:

  1. Apple iPhone (various models, including iPhone X, iPhone 11, iPhone 12, iPhone XS, iPhone 8 Plus, iPhone 7 Plus, iPhone 13 Pro, iPhone 14 Pro Max) — the most commonly serviced devices.
  2. Apple MacBook (various models, including MacBook Pro 13, MacBook Air, MacBook Pro 15) — frequently brought in for repair.
  3. Samsung Galaxy (various models, including A50, A12, A03, A20) — popular devices among users.
  4. Xiaomi/Redmi (various models, including Redmi Note 10, Redmi 10C, Redmi Note 9 Pro) — also frequently brought to the service center.
  5. Apple iPad (various models, including iPad Air, iPad Pro) — Apple tablets also often require repair.

Most common issues:

  1. Display replacement — one of the most common problems, especially for smartphones (iPhone, Samsung, Xiaomi).
  2. Battery replacement — a frequent issue for all device types, especially iPhone and Samsung.
  3. Won't turn on — a common problem for laptops (MacBook, Acer, Lenovo) and smartphones.
  4. Charging issues (won't charge, poor battery life) — often seen with iPhone and Samsung.
  5. Speaker and microphone problems — frequently occur with iPhone and other smartphones.
  6. Touchscreen issues (touch not working, glitchy touch) — commonly seen with smartphones and tablets.
  7. Camera problems (camera shaking, camera not working) — frequently occurs with iPhone.
  8. Operating system issues (OS reinstallation, freezing, lagging) — commonly seen with laptops and smartphones.
  9. Hinge problems — frequently occur with laptops (Acer, Lenovo, Asus).
  10. Back glass issues (cracked, needs replacement) — commonly seen with iPhone.

Additional insights:

  • Apple devices (iPhone, MacBook, iPad) lead in the number of service center visits.
  • Repeat customers — many customers return with the same or new issues, especially with iPhone.
  • Water damage — frequently encountered cases where devices get wet, leading to serious damage.
  • Parts replacement — often requires replacement of original parts, especially for iPhone (displays, batteries, back glass).

 

Results obtained from analysis of the iClub service center repair database for the period 2023-2025