DualSense: if the stick moves on its own
In service requests regarding DualSense, stick drift is often described: the character or camera moves without touching the stick. Similar behavior can depend on game settings, the connection, or the condition of the controller itself. Before replacing a part, we will check how the issue manifests in different games and on another console, if such testing is available.
Let us know which stick is misbehaving, if any buttons are sticking, if there is damage from a drop, or an issue with charging. These details will help us choose the diagnostic sequence; we cannot promise the replacement of a specific component in advance.
After testing, we will explain the cause, available repair options, cost, and turnaround time.